Frequently Asked Questions

1. Why did you start GHS?

Good Health Store is a home-grown brand started with the vision of making authentic Kashmiri products accessible to everyone. Our goal is to bring the richness of Kashmir’s wellness, craftsmanship, and traditional products directly to customers while supporting local communities and preserving the authenticity of Kashmiri heritage.

2. Do you participate in B2B, corporate, or bulk gifting?

Yes, Good Health Store actively participates in B2B partnerships, corporate gifting, wedding gifting, festive hampers, and bulk orders. We also provide customized gifting solutions based on client requirements, packaging preferences, and occasion-specific needs.

3. How does the brand support local Kashmiri artisans and farmers?

Good Health Store works closely with local Kashmiri artisans, farmers, and small-scale vendors to create sustainable livelihood opportunities and support the local economy. By sourcing products directly from Kashmir, we help generate employment, promote traditional craftsmanship, and ensure fair pricing for the people involved in the process.

4. What makes your brand different from other wellness brands?

What makes Good Health Store different is our focus on authenticity, ethical sourcing, and quality. We directly source products from local Kashmiri farmers and artisans without involving middlemen, helping us maintain purity and fair pricing. Our products go through quality checks and lab testing to ensure there is no adulteration and that customers receive genuine, high-quality products. We also work with small-scale packaging vendors and prioritize quality sourcing practices while supporting local communities at every stage of the process.

1. How do I join the loyalty program?

Simply create an account on our store to become a registered member, and you will automatically earn 250 points just for signing up!

2. How can I earn points?

You can earn points in three ways: earn 100 points for every ₹100 you spend (valid on all products across both online and POS purchases), earn 250 points when you create your account, and earn 100 points by following us on Instagram.

3. How are points calculated on my purchases?

Points are calculated based on your total amount spent, and our system rounds down to the nearest whole number.

4. Is there a limit to how many points I can earn?

No, there are no limits on the number of points you can earn by placing orders.

5. How much are my points worth?

Every 100 points can be redeemed for a ₹10 discount.

6. Is there a minimum purchase required to use my points?

Yes, your cart must have a minimum purchase value of ₹120 to apply a points discount.

7. Is there a limit to how much of a discount I can apply?

Yes, there are two limits when redeeming points on a single order: the maximum discount you can apply is 20% of your total cart value, and the maximum number of points you can redeem at one time is 5,000 points.

8. Can I combine my points discount with other promo codes?

No, points discounts cannot be combined with other discount codes or offers.

9. Do my points expire?

No, your points have no expiration date and will remain in your account until you use them.

10. What happens to my points if I cancel or return an order?

If you cancel or return an order, any points you earned from that specific purchase will be deducted from your account. If you used a points discount on that returned or cancelled order, those points will be fully refunded back to your account.